BUILDING AMENITIES:
ATM - A Bank of America ATM is located in the main lobby near the Bank of America branch.
Mail - Mail is delivered to individual suites between 11-2 normally. The mail carrier will take small amount of mail at this time however for large amounts of mail there are two locations for mail to be dropped off. The first is on the corner of 12th and Cary Streets and the second is under the breezeway off of Main Street. A Fed Ex drop box is available with daily pickup in the A-Level.
Eating – There is Manna Cafe which is a small food operation on the 1st floor Cary Street side of the building which serves light meals and snacks.
2nd floor snack room – Aramark stocked snack equipment is located on the second floor off of the elevator lobby.
Restaurants – there are several restaurants and night time hang-outs that will satisfy any appetite if you proceed down Cary Street to Shockoe Bottom and the River District. Additionally there are several locations around the building that offer food ranging from pizza by the slice to sit-down service.
Retail – there are several retail stores in the immediate area.
TENANT SERVICES:
Tenant Handbook - Designed as an all-inclusive guide to the building, The Bank of America Center Tenant Handbook contains a wealth of information in an easy-to-understand format. Provided in a white three-ring binder, the handbook includes details on specific policies and procedures, rules and regulations, services that are offered, amenities, security and emergency procedures and some interesting odds and ends. Updates are circulated and discussed during the TRC meetings.
New Tenant Orientation - To help new tenants immediately feel comfortable and at home, orientation serves as a question-and-answer session. This provides an opportunity for building management to introduce the emergency evacuation procedures, after-hours access and operation, service request procedures and general information on maintenance, cleaning and security. The tenant handbook is also presented at this meeting.
Tenant Request Hotline - All non-bank employee requests for service are handled by calling one phone number (804) 343-9791. All bank employees should continue to call the Bank of America Customer Solution Center at (800) 698-4400. Upon receipt of a call, the Tenant Coordinator enters the information into the Mark V maintenance and work order system. The request is then immediately radio dispatched to the responsible member of the engineering staff. Mark V, an in-house web-based building management and preventative maintenance system, assures the quickest possible response and easiest tracking method for every request. This paperless system tracks and completes work orders and requests via a networked system between the management office and maintenance shop.
Emergency Evacuation Training - Fire drills are held annually. Prior to these exercises, emergency evacuation classes are held in the Reception area of the 24th floor. Conducted by the property manager, emergency reps from each floor are treated to refreshments to review and discuss the evacuation procedures, make changes or adjustments, and learn more about the fire/life safety equipment in the Bank of America Center building.
Special Events Announcement - Building management keeps the line of communication open by regularly e-mailing the main tenant contacts with details on upcoming building special events. The contacts are asked to forward the e-mail accordingly to everyone on their floor/suite as applicable. We also post any "hot information" to the building portal so that tenants can easily log on to our building website to check out upcoming events. Some examples of these communications are upcoming charitable efforts, city street closings and maintenance work that may affect common areas.
HVAC and Lighting Control - The HVAC system typically operates between the hours of 8 a.m. and 6 p.m. Monday through Friday and 8:00 a.m. to 1:00 p.m. on Saturday. Tenants who need HVAC service outside of this schedule may call the management office; whom will have the requested hours programmed into the Building Automation System. An invoice will be generated at the end of the month, billing tenants for any usage outside of the typical building hours noted above. The building lighting is currently activated/deactivated by security while completing their building tours. The lights will be deactivated beginning with the 6:00 p.m. tour, once it has been determined no tenants are currently on the floor. This process will be continued until all floor lights have been deactivated. Building security will activate lights commencing at 5:30 a.m. making sure all lights are working by 6:00 a.m.
TENANT FEEDBACK:
Tenant Surveys - Property Management administers an annual building-wide survey. Tenant's are asked a wide range of questions to gauge the tenants' perception of the building's external and internal features, elevator operation, air quality, cleanliness, maintenance service, security, building management and overall satisfaction. The results are tabulated in a matrix format and any comments are recorded. Building management takes these surveys seriously; every comment and suggestion is taken into consideration as the results are being evaluated. If the respondent has included a name and phone information, management will directly follow up with that person; thank him/her for participating and address any questions or suggestions on a personal level. Many policy adjustments and service improvements have occurred as a result of these surveys and the subsequent follow-up.
Work Request Follow-Up - For most tenant requests or complaints, the Tenant Coordinator or an engineer will follow up with the requestor to ensure work has been performed in a timely and satisfying manner.
TENANT APPRECIATION ACTIVITIES:
Holiday Tenant Appreciation - Every December, the building will host a holiday reception that we hope will ease some of the hectic holiday season and allow us to show our appreciation for your continued occupancy.
Holiday Decorations - Building management places special emphasis on the importance of tasteful and festive holiday decorations.